Privacy Policy
This policy explains what personal information Nauf Insurance (“we”, “us”) collects when you use this website or book a consultation with us, why we collect it, and what you can ask us to do with it.
What we collect
We only collect what we need to advise you properly:
- Contact details you give us when booking a call: name, phone number, email address and your preferred time to talk.
- Information you share during the consultation: your age, income, dependants, existing policies, financial commitments and any health information relevant to your cover.
- Documents you send us voluntarily, such as a policy schedule.
- Basic technical information recorded automatically by our hosting provider when you browse: IP address, browser type and the pages you requested. These are standard server logs. We do not use analytics software, advertising pixels or any other tracking on this site.
How we use it
- To contact you and conduct the consultation you asked for.
- To assess your existing cover and prepare a recommendation.
- To facilitate a policy application with an insurer through our licensed broker partner, if and only if you ask us to.
- To meet our legal, regulatory and record-keeping obligations.
We do not sell your personal information. We do not share it with third parties for their own marketing.
Who we share it with
Your booking is handled through our licensed broker partner, Prost Insurance Brokers Pvt. Ltd. (OneAssure), whose own privacy policy also applies to information you submit through their booking form. If you choose to apply for a policy, the relevant details are shared with the insurance company underwriting it.
We may also share information where we are legally required to, such as with a regulator or in response to a lawful order.
Health information
Health information you share is sensitive, and we treat it that way. We collect it only where it affects the advice or an application you have asked us to make, we retain it only as long as necessary, and we never disclose it beyond the insurer and broker involved in your application.
How long we keep it
We keep consultation records for five years to meet regulatory record-keeping requirements and to help you if you come back to us later. You can ask us to delete your information before then, subject to any records we are legally required to retain.
Your rights
You can ask us to:
- Tell you what personal information we hold about you.
- Correct anything that is inaccurate or out of date.
- Delete your information, where we are not required to keep it.
- Stop contacting you, at any time, for any reason, without explanation.
Write to support@oneassure.in and we will respond within 30 days.
Cookies and tracking
This website sets no cookies. There is no analytics software, no advertising or social-media pixel, and no cross-site tracking of any kind. Nothing is stored on your device by us, so there is nothing for you to opt out of.
If that ever changes we will say so here, name the provider, and explain how to opt out, before switching it on.
Third-party services
Two third parties are involved in simply loading and serving this page:
- Netlify hosts the site. Like any web host it records standard server logs, including your IP address, when a page is requested.
- Google Fonts serves the typeface this site uses. Because the font files are requested from Google's servers, your IP address and browser details are visible to Google when the page loads. We send Google nothing else, and we receive nothing back.
Separately, when you book a consultation you are taken to a booking form operated by our licensed broker partner. That form is on their website, not ours, and their privacy policy governs what you submit there.
Security
We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Grievances
If you are unhappy with how we have handled your personal information, write to us at support@oneassure.in with "Privacy grievance" in the subject line. We will acknowledge within 7 days and aim to resolve within 30 days. If a policy application has already been placed, our licensed broker partner's grievance process also applies, and you retain your right to escalate to the relevant authority.
Changes to this policy
If we change this policy we will update the date at the top of this page.
Contact
Questions about this policy, or about the information we hold on you:
support@oneassure.in · +91 63643 34343